Information that helps us serve you

• Phone number: to sign you in with a verification code sent to your phone.
• Name, and email address if you choose to sign in with Google or Apple (optional).
• Vehicle details: make, model, year, VIN, plate and service history.
• Photos and videos: damage photos, the walkaround video of the car (with sound when recorded), photos documenting pickup, delivery and repairs, and documents you upload yourself. We use the camera, microphone or photo library only with your permission and only when you use the feature.
• Location: only while the app is in use, when a tow is requested or under way, so the other side knows where you are and the route can be followed. Tracking stops automatically on delivery, and we do not collect your location in the background for any other purpose.
• A push notification token (Firebase Cloud Messaging) to send you updates on your orders.
• In-order messages: kept in the order file, with both phone numbers hidden from each side.
• Order and payment records: what you ordered, the amounts, status, invoices, warranties and disputes.

Partner data (KW FIX Partner app)

• Business details: trade name, type of business, trade licence number and address.
• Documents: trade licence, lease, ID and anything else requested for verification, reviewed by our team before the account is activated.
• The bank account for payouts: account holder name, bank and IBAN.
• For tow drivers: location only while a job is in progress, and photos documenting the car before loading and at delivery.
• Team members you add and their phone numbers.

Payments

Payments are processed by Paymob, and in-app subscriptions on iOS by Apple In-App Purchase. We do not store card numbers or security codes; we keep only the transaction reference, the last four digits and the card brand so we can show them to you.

Order payments are held by the platform and released to the provider only after delivery and the inspection window.

Ad attribution (AppsFlyer)

On iOS, AppsFlyer is enabled only if you accept the App Tracking Transparency prompt, and is used only to learn which ad brought you to KW FIX, with no personal data. You can withdraw consent at any time in your device settings.

How we use your data

• To provide the service: AI damage diagnosis, towing, parts, workshop booking and servicing.
• To connect you with the provider without revealing your number.
• To process payments, warranties and disputes and issue invoices.
• For security, fraud prevention and legal compliance.
• To notify you about your orders; you control notifications in settings.

Sharing

We do not sell your data. We share with the provider you choose only what your order needs (the car, the damage, and your location during a tow), with technical service providers acting for us (hosting, Firebase, Paymob, Apple, AppsFlyer), and with authorities where the law requires.

Number plates are masked automatically in any publicly shown photo.

Retention

We keep estimate videos for 24 months, then archive or delete them. Invoices and payment records are kept for as long as the law requires. Everything else is kept while your account exists.

Your rights

• Export your data: Account → Terms and privacy → Export my data. We send you a copy when it is ready.
• Delete your account: Account → Terms and privacy → Delete my account. Your vehicle history, warranties and invoices go with it and cannot be brought back; an open dispute or a live warranty is lost too. We keep only what the law requires us to keep.
• Correct your details in your account, or write to us for any other request.
• Turn off notifications, location or camera access at any time in your device settings.

Children

The apps are not directed at anyone under 18, and we do not knowingly collect their data. If you learn that a minor has created an account, contact us and we will delete it.

Security

Data is encrypted in transit (HTTPS), and access is limited to the team members who need it to do their work.

Changes to this policy

We may update this policy. The new version is published here with its date, and we tell you in the app if a change is material.